Confidentiality and Client Protection
Our centre promises a safe and welcoming environment for clients and community members. A safe
environment is where our clients / visitors can trust that their privacy will be protected and their
personal information will not be shared without their permission.
Personal information NOT to be shared about clients / visitors without permission can include:
1. Their name, contact information, address, marital status, employment history (any personal identification)
2. Information about where they came from and why
3. Information about their family, friends and in particular, the whereabouts of people not in
4. Canada or Victoria
5. That they are a client of VIRCS or attend program workshops and events
6. If they use or provide volunteer services
7. Visit our centre or use our facilities
As a volunteer, you are expected to foster safe and trusting relationships with our clients as well as with
each other. Please adopt a professional and discreet attitude toward your role and responsibilities.
If you feel you have breached someone’s privacy or have witnessed this with someone else, please talk
to the Volunteer Coordinator or program staff about the situation right away. We need to know the
circumstances so we can act in the best interest of the client / visitor as well as you as a volunteer.
It is requirement at VIRCS that all races, religious groups and cultures be treated as equals and with
respect. Please be aware of your behavior and content of your conversations, especially in public areas
at the centre as others around you may be culturally sensitive to your words or actions.
VIRCS Volunteer Agreement and Granting Permission
By Signing I agree to have read and adhere to the client protection policy as adopted by Victoria
Immigrant and Refugee Centre Society. I agree to a criminal record check and I understand certain
information I have provided may be shared with VIRCS staff and / or other volunteers: I give my
permission to VIRCS to use, publish or post my photograph on VIRCS promotional materials and social
sites; and I give my permission to share the information provided in this application with VIRCS staff.